Frequently Asked Questions (FAQ)
- Adobe Settings for USB DROP Simulations with PDF Files
- After configuring user authentication from Microsoft Entra ID (Azure Active Directory), why do I get an error message when logging into the platform?
- Blacklisted Domains - Deceptive Site Alert
- Campaign Automation
- Campaign Overlap
- Can reminders be sent for Newsletter campaigns?
- Can the correct and incorrect answers of each user be viewed? What metrics does the Exams section have?
- Can the font or typeface be changed in SMARTFENSE content?
- Can there be subdomains when importing with Microsoft Entra ID?
- Can user loading be done from a downloadable file from Active Directory? Is this load incremental or does it replace the existing user database at the time?
- Can users without email be synchronized through any available import and synchronization method?
- Create an Interactive Module from a SCORM Package
- Does the SMARTFENSE platform have information backup policies?
- From where are campaigns created from a Multitenant parent instance sent for its child instances?
- Google Informative Gray Banner
- How can I change my password and why might the reset link appear as invalid?
- How do I access the administrative section of the platform after configuring an alternative authentication method, such as Microsoft Entra ID (Azure Active Directory) or Google?
- How does the deactivation of users imported from Microsoft Entra ID (Azure AD) work?
- How does the integration with Microsoft Entra ID (Azure AD) work in SMARTFENSE (fields, domains, and groups)?
- How does the phishing report button detect that it is a SMARTFENSE simulation?
- How does the platform work if credential-less authentication is selected?
- How does the reminder sending setting work?
- How many characters are allowed in the SMS body in a Custom SMISHING Content?
- How to Connect Our APIs to Microsoft Excel
- How to hide the Password field on a customized phishing landing page?
- How to know how many welcome emails a campaign sent?
- If a different authentication method other than credentials was used and then switched to credentials, is the welcome email sent?
- If users are added or removed from groups assigned to a campaign that has not started, will the change take effect in that campaign?
- Import Logic from Microsoft Entra ID (Azure AD)
- Is it possible for end users to access the platform without authentication?