If you see an error when authenticating with Microsoft Entra ID, you should check the following items:
- The user you are trying to log in with must exist in the SMARTFENSE platform and must be active.
- The username you are authenticated with on your PC—or in Microsoft Entra ID—must match the username you are trying to log in with on SMARTFENSE.
- The user must be logged into their Active Directory from the device they want to log into SMARTFENSE from.
If you wish, you can access the platform with an administrative user using SMARTFENSE credentials. To do this, add /admin at the end of your instance's URL. For example: instancename.takesecurity.com/admin or use the “Administrative login” link on the login screen.
Another possible error is if you receive the following message:
| Note: This is an error due to an internal configuration in Microsoft EntraID that does not grant users permission to authenticate in third-party apps. You must remove this restriction and allow users to authenticate in third-party apps. |