Frequently Asked Questions (FAQ)
- Why Did a Campaign Start Before or After the Scheduled Time?
- Why do I still see the previous logo after changing the organization's logo to a new one?
- Why do I still see the previous organization title after changing it to a new one?
- Why do some users show the same start and finish date/time in the statistics of an interactive module, video, or exam campaign?
- Why do the date and time of a user's interactions in the campaign details not appear to follow a logical chronological order?
- Why does a 404 error appear when entering an instance URL?
- Why does a campaign show zero sends?
- Why does a link inside custom content or custom notification not work?
- Why does a message about organization variables not loaded appear when I try to schedule a campaign?
- Why does an Teachable Moment appear as opened without having the open statistic recorded for the email sent in the simulation?
- Why Does Firefox Show the Error "Firefox Can’t Establish a Secure Connection" When Opening a Simulation Landing Page?
- Why does the assignment or reminder link of a campaign lead to a site with a 404 error?
- Why does the error “ERROR #3 - SERVICE UNAVAILABLE” appear when accessing content in the LMS?
- Why does the link in a test email of content require logging into the platform?
- Why does the platform not allow deleting a user?
- Why does the video game "Las aventuras de Gupi" not display properly on Safari v16.6?
- Why is a different time displayed than the one configured for an exam?
- Why is a user not assigned to a campaign?
- Why is a video not displayed in an Interactive Module in the end-user view?
- Why is the time spent shown as 0?