Frequently Asked Questions (FAQ)
- Why does a link inside custom content or custom notification not work?
- Why does a message about organization variables not loaded appear when I try to schedule a campaign?
- Why does an Teachable Moment appear as opened without having the open statistic recorded for the email sent in the simulation?
- Why does the assignment or reminder link of a campaign lead to a site with a 404 error?
- Why does the error “ERROR #3 - SERVICE UNAVAILABLE” appear when accessing content in the LMS?
- Why does the link in a test email of content require logging into the platform?
- Why does the platform not allow deleting a user?
- Why does the video game "Las aventuras de Gupi" not display properly on Safari v16.6?
- Why is a different time displayed than the one configured for an exam?
- Why is a user not assigned to a campaign?
- Why is a video not displayed in an Interactive Module in the end-user view?
- Why is the time spent shown as 0?