Frequently Asked Questions (FAQ)
- What happens if certificate delivery is enabled during an ongoing campaign?
- What happens when content that is being used in an ongoing campaign is deactivated?
- What Happens When Right-Clicking on a Ransomware Link?
- What information is included in the “Download all answers” download of an exam?
- What is the estimated time in minutes to complete the content and how is it configured?
- What is the link to access the end-user view?
- What is the optimal resolution and aspect ratio for images in Interactive Modules?
- What is the procedure to configure a custom domain?
- What is the recommended image size in notifications for proper display in Outlook?
- What is the recommended size for the logo image?
- What is the validity or expiration of an Teachable Moment?
- What time does a campaign with random sending start and end?
- What to do when Google Chrome shows that a website is deceptive? Google Safe Browsing
- Where can the number of available SMS sends for SMISHING campaigns be viewed?
- Which contents require completing organization variables?
- Why am I not receiving test emails from simulations and seeing an error on the platform?
- Why Are Images Not Displayed in the Local Outlook Email Client?
- Why Are Newsletter Images Not Displaying Correctly in Zimbra?
- Why are statistics not recorded in a Simulation if I have correctly received the email in my inbox and followed all the steps?
- Why are there differences between Audit data and Report charts?
- Why can't an administrative user find a custom content?
- Why can't I advance in a Multiple Choice or Drag and Drop activity in an interactive module?
- Why can't users access the URL of a phishing simulation?
- Why Did a Campaign Start Before or After the Scheduled Time?
- Why do I still see the previous logo after changing the organization's logo to a new one?
- Why do I still see the previous organization title after changing it to a new one?
- Why do some users show the same start and finish date/time in the statistics of an interactive module, video, or exam campaign?
- Why do the date and time of a user's interactions in the campaign details not appear to follow a logical chronological order?
- Why does a 404 error appear when entering an instance URL?
- Why does a campaign show zero sends?