This article describes the most common reasons why a video may not play in the end-user view within an Interactive Module and how to resolve it.
Video blocking by browser add-ons
In some cases, videos included in an Interactive Module may not display correctly due to add-ons or web browser extensions installed on the end user's device.
Certain extensions, such as content blockers, privacy tools, or security filters, may prevent the loading or playback of embedded multimedia elements, causing the video not to show or to remain blank.
How to check if the issue is related to the browser
To determine if the cause is a browser add-on, it is recommended to perform the following actions:
Ask the end user to temporarily disable the extensions or add-ons installed in their browser.
Reload the Interactive Module page.
Try playing the video again.
If the video displays correctly after disabling the add-ons, it is likely that one of them is blocking the multimedia content.
Additional recommendations
If the problem persists, it may also be useful to:
try playing the video in another browser
check if there are corporate policies or security tools blocking embedded content
confirm that the internet connection allows loading content from external video platforms
💡 Best practices
Avoid using content-blocking extensions in training or awareness environments, as they can interfere with the playback of videos and other interactive elements.
Before reporting a technical incident, try accessing the Interactive Module from a browser without extensions or in incognito mode.
If the organization uses filtering or proxy tools, ensure that the domains of the video platforms are allowed.
🏷️ Suggested tags
interactive module, video, playback, browser, extensions, end user