This usually happens due to the browser's cache. The platform already has the updated logo, but the browser continues to display a previously stored version.
Reason for the behavior
When the organization's logo is updated, the change is correctly applied on the platform.
However, the browser may keep the previous image cached, showing an outdated version.
This behavior is more common in:
Administrative sessions
Browsers that had previously loaded the logo
How to fix it?
To view the updated logo:
Reload the page forcing the browser to update (hard refresh)
Clear the browser's cache
Log back into the platform
Considerations
This behavior is not a platform error
Logo changes are correctly applied at the system level
End users usually see the new logo without needing to take additional actions
Best practices
Perform a forced reload after updating the logo
Check the change in an incognito window
Validate the display on different browsers
Inform administrators about this expected behavior