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Teachable Moments Settings

  • Updated

This article describes the specific settings for the Teachable Moments component available in SMARTFENSE: Feedback and Final question.

To access these settings, go to Settings > Simulations > Teachable Moments and select the option you want to configure.

Feedback

Teachable Moments include a reading validation question. When users respond, they see a different view depending on whether their answer is correct or incorrect. This view has three elements: exclamation, message, and feedback.

  • The exclamation and the message are the same for all Teachable Moments and are configured in this section.
  • The feedback is unique to each Teachable Moment and must be configured within each one individually, from Custom content > Teachable Moment.

Correct answer

Defines the exclamation and message shown to users when they answer correctly.

  • Use SMARTFENSE exclamation and message: uses the text predefined by the platform.
  • Use exclamation and customized message: allows you to load custom text for each supported language. Clicking each flag opens the Correct answers setup panel with the following fields:
    • Language: language code for the configuration (for example, en-us).
    • Exclamation: short positive reinforcement text (for example, Well done!).
    • Message: complementary text that accompanies the exclamation (for example, Your answer is correct!).

Incorrect answer

Defines the exclamation and message shown to users when they answer incorrectly.

  • Use SMARTFENSE exclamation and message: uses the text predefined by the platform.
  • Use exclamation and customized message: allows you to load custom text for each supported language. Clicking each flag opens the Incorrect answers setup panel with the following fields:
    • Language: language code for the configuration (for example, en-us).
    • Exclamation: short text indicating the error (for example, Oops!).
    • Message: introductory text leading into the specific Teachable Moment feedback (for example, The answer is incorrect, but don't worry, we'll tell you why:).

Remember to click the Save button after each configuration. Unsaved changes will be lost when navigating away from the page.

Final question

The validation question in Teachable Moments displays answer options with defined font and background colors. This section allows you to customize them. The colors configured here apply to all Teachable Moments.

Final question colors

  • Use SMARTFENSE predefined colors: applies the platform's default colors.
  • Use customized colors: enables the Font color and Background color fields to enter custom hexadecimal values.

When Use customized colors is selected, complete the following:

  • Font color: color of the answer option text. Enter a hexadecimal value (for example, #ffffff).
  • Background color: background color of the answer options. Enter a hexadecimal value (for example, #0052f7).

Click the Save button to apply the color changes.

💡 Best practices

  • Customize the exclamation and message for correct answers with your organization's tone to positively reinforce the user experience.
  • In the incorrect answer message, use an introductory text that prepares users to receive the specific Teachable Moment feedback, without creating a negative experience.
  • Make sure to configure the text for all languages supported by your organization before launching campaigns with Teachable Moments.
  • Choose font and background colors with sufficient contrast to ensure the readability of answer options in the final question.
  • Visually validate the result of custom colors before activating campaigns, as changes apply to all Teachable Moments in the organization.