This article describes the SMARTFENSE notification center, accessible from the bell icon located in the top bar next to the user's name. Its main function is to alert administrators when an integration or configuration that was working stops doing so.
What is it for?
The notification center is a notice panel directed exclusively to administrators. It allows detecting and fixing configuration problems without having to review every section of the platform manually.
In the current version, it generates notices when any of the following configurations fails:
- Own email server (SMTP): the connection stopped responding.
- User import/synchronization: the last synchronization with Azure AD (Entra ID), Google, or LDAP failed.
- Integration with Outlook (phishing report button): the connection with Microsoft failed.
- Delivery method (DMI): the configured mail injection method failed validation.
Who sees the bell?
The bell icon is available only in the administrative view. It appears when two conditions are met:
- Your organization has the Onboarding section enabled in its contract.
- Your user has the role of configuration administrator or campaign administrator.
The red badge on the bell indicates the number of unread notices. If there is nothing pending, opening the panel shows "You have no new notifications."
How to use the notification center
- Open: clicking the bell expands the panel with the title Notifications and the list of notices.
- Click a notice: it marks it as read and takes you directly to the corresponding configuration screen to resolve it (for example, the email server or user import configuration).
- Mark all as read: clears the unread counter all at once.
- Automatic updates: the counter refreshes periodically in the background (about every minute), without you having to reload the page.
Behavior details
Read state per person. Notices are shared per organization: all administrators see the same problem. However, the "read" state is individual; marking a notice as read does not affect other administrators' views.
Automatic resolution. When the integration starts working again (for example, the SMTP responds again), the notice disappears on its own at the next verification. You do not have to delete it manually.
Notice levels. Each notification has a severity level: information, warning, or error. Notices for broken integrations are shown as error.
Relationship with Onboarding. The notification center is closely tied to the Verify configurations button in Onboarding and to the automatic daily integration review. Both mechanisms detect problems and feed the notification panel.
💡 Best practices
- Check the notification panel when logging in, especially if there are active integrations (user synchronization, DMI, or own email server).
- When you receive an error notice, click directly from the panel to go to the affected configuration: it is the fastest path to resolve it.
- There is no need to delete notices manually; once the integration is resolved, they disappear on their own at the next automatic verification.
- If several administrators manage the same instance, coordinate who handles each notice to avoid duplicate work, since the read state is individual.