Skip to main content

Content Translations

  • Updated

This article explains how content translation management works in SMARTFENSE, including assigning languages to users, the behavior when content is not available in a specific language, and best practices when customizing and translating content.

SMARTFENSE offers a wide catalog of predefined content, designed to facilitate the awareness strategy for administrator users and foster engagement for the end user.
The platform allows you to manage content and campaigns in multiple languages, for both end users and administrators.

Types of Content Available

  • Interactive Modules

  • Newsletters

  • Videos

  • Video Games

  • Exams

  • Surveys

  • Phishing Simulations

  • Smishing Simulations

  • Ransomware Simulations

  • Teachable Moments

Languages Available on the Platform

Content, the end user interface, and the administrator user interface are available in the following languages:

  • Spanish (Latin America)

  • Spanish (Spain)

  • Spanish (Mexico)

  • English (United States)

  • English (United Kingdom)

  • Italian

  • Portuguese (Portugal)

  • Portuguese (Brazil)

  • Catalan

  • Basque

  • French

  • German

  • Danish

  • Greek

  • Czech

  • Galician

  • Hindi

  • Dutch

  • Polish

  • Russian

  • Vietnamese

  • Chinese

Each user is assigned a language in their profile.
The content of assigned campaigns and the dashboard in the end user view are displayed in that language. Within the same organization, there may be users with different languages configured and each one will receive the content in the language defined in their profile.

Behavior When Content Is Not Available in the User's Language

In cases where content is not language, SMARTFENSE follows the search order below:

  1. Similar languages, according to the following groups:

    Spanish

    • Spanish (Latin America)

    • Spanish (Spain)

    • Spanish (Mexico)

    • Basque (Euskadi)
       

    Portuguese

    • Portuguese (Brazil)

    • Portuguese (Portugal)
       

    English

    • English (United Kingdom)

    • English (United States)
       

  2. If there is no similar language, the content is searched for in the preferred language of the instance, configured in Settings > Organization > Preferred Language.

Note: The language selection logic for predefined assignment notifications works as follows: when a user has a configured language code that is not supported, the platform first looks for an available variant of the same language, then uses the preferred language configured in the organization, and as a last option, falls back to the default language.

Custom Content and Translations

In SMARTFENSE, all content is 100% customizable, allowing it to be adapted to the needs of each organization.
When working with custom content, it is essential to understand how the translation process works.

You can find more information in the article Custom Content.

Ways to Create Custom Content

SMARTFENSE allows you to create custom content in the following ways:

  1. Based on predefined content templates from the platform.

  2. From scratch, based on external material from the partner or client.

Content creation is done from the Custom Content section, selecting the desired component.

Key Considerations on Translations

  • When content is created from a predefined template, it is automatically generated in all available languages of that template.
    Custom editing is done in the administrator user's language.
    It is mandatory to update the content in all languages used by the users.
    If this update is not performed, users will receive the original template content, without the custom changes.
     

  • When content is created from scratch, it is generated only in the administrator user's language.
    It is necessary to manually create the content in all languages used by the users.

Important: custom content is not automatically translated into different languages.

Translation Management by Component

Interactive Modules

In Interactive Modules, the module name, cover image, and background image are edited from the Translations column by selecting the desired language flag.

Editing of slides is done from the Content column by choosing the corresponding language flag.

  • To add a translation, + icon located to the left of the language flag.

  • To edit an existing translation, use the pencil icon located to the left of the flag.
     

Important: the actions of adding, modifying, duplicating, deleting, or changing the order of a slide are automatically replicated in all languages of the Interactive Module.

Exams and Surveys

In Exams and Surveys, translations are managed from the Translations column, where you can edit the name, description, cover image, and background image.

The content of the questions is edited from the Content column, selecting the corresponding language.

Other Components

For the components Videos, Newsletters, Phishing Simulations, Ransomware, Smishing, and Teachable Moments, translations are created and edited directly from the Translations column.

 

💡 Best Practices

  • Define the preferred language of the instance before creating campaigns or custom content.

  • Verify that all content is updated in all languages used by users.

  • Maintain clear control of translations when editing predefined templates.

  • Plan your language strategy before creating content from scratch.

Related to

Related articles