This article presents how notifications in SMARTFENSE work, their purpose, available types, and general configuration options for administrators and end users.
Overview
Notifications in SMARTFENSE are the mechanism through which the platform informs administrators, security officers, and end users about relevant events related to campaigns, content, risk metrics, and general system activity.
Their main goal is to keep teams informed in real time, facilitating the management of awareness and cybersecurity training.
Configuration available on our platform in the Settings > Notifications
What are notifications for?
Notifications allow you to:
Alert about pending actions or relevant events, such as submissions, assignments, and active or soon-to-expire campaigns.
Report critical results, for example, detections in phishing simulations, delivery errors, or metrics requiring attention.
Accompany end user activity by notifying the availability of courses, assessments, or simulations.
Automate follow-up, avoiding manual reviews in different sections of the platform.
Ensure operational continuity through alerts of failures or abnormal configurations.
Types of notifications
SMARTFENSE offers different types of notifications aimed at the various roles within the organization.
1. Notifications for administrators
They inform about:
Start or end of campaigns.
Availability of new results.
Interactions in simulations (clicks on phishing, reports, failed deliveries).
Upcoming deadlines for assigned activities.
Relevant changes in the organization or in the configured integrations.
2. Notifications for end users
They automatically communicate:
Availability of assigned content and courses.
Upcoming deadlines.
Completion reminders.
Results or certificates, according to configuration.
3. System notifications
Operational alerts related to:
Errors in sending emails.
Issues with integrations (LDAP, Azure AD, API).
Unusual states in the instance configurations.
Configuration and customization
The platform allows adjusting multiple aspects related to notifications, such as:
Frequency: immediate, daily, weekly, or only upon deadlines.
Medium: email, internal panel, or external integrations like Slack or Microsoft Teams.
Templates: possibility to use SMARTFENSE’s own templates or customized ones.
Recipients: according to role, area, or groups within the instance.
Alert types: activation or deactivation based on the organization's internal policies.
Benefits for the organization
Proper use of notifications contributes to:
Keeping administrators and users informed without increasing operational load.
Automating communication within awareness campaigns.
Ensuring that critical training tasks do not go unnoticed.
Facilitating audits and regulatory compliance through clear traceability.
Improving response to simulated incidents and potential real incidents.
💡 Best practices
Configure notification channels aligned with internal communication channels (email, Slack, Microsoft Teams).
Use customized templates when it is necessary to maintain a specific corporate tone.
Adjust frequency to avoid both message overload and lack of follow-up.
Periodically review active notification types to ensure consistency with security policies.