No, each user must have an individual (named) email account to properly use the platform.
Why can't shared accounts be used?
SMARTFENSE requires each user to have a unique identifier to:
- Properly record interactions
- Generate individual statistics
- Maintain traceability in auditing
The use of shared accounts or distribution lists prevents associating actions with a specific user.
Impact on the platform
If shared accounts are used:
- It will not be possible to identify which user performed an action
- Statistics will not be accurate
- Traceability in audits will be lost
Considerations
- Email is a mandatory field for each user
- It must be unique per user
- Reusing accounts among multiple people is not recommended
💡 Best practices
- Use individual corporate email accounts
- Ensure each user has a unique identifier
- Avoid using distribution lists for campaigns