The SMARTFENSE Help Center is the new portal introduced by SMARTFENSE for generating technical requests to the Support team. From the portal, you can create technical requests, track them, and browse through our knowledge base with articles and guides at your disposal.
The portal will be effective starting from June 1, 2023.
The access URL is: https://support.smartfense.com/
How does the Help Center work?
- Registration in the Help Center
- Creation of technical requests
- Tracking requests
- Knowledge base
Registration in the Help Center
Once you enter the URL https://support.smartfense.com/, you will see the homepage and have a link to Log In as shown in the following image:
- If you have already registered, you can Sign In.
- If it is your first time accessing, you need to register by clicking on the Register link:
Enter your Full Name (we suggest Last Name and First Name) and your Email, you must register with your company's corporate email. Click the Sign up button, and it will send you an email to your inbox with a link to set the password.
Once signed up, you can Sign In with your email and the chosen password.
Creation of technical requests
To create a technical request, you need to click on the Submit a request link:
You can create Technical Requests whether you are logged in or not. If you haven't logged in, you will be requested to enter your email, that must be the same one you signed up with to track the requests. If you create the request while logged in, it already recognizes your email and will not ask for it in the form.
Technical requests form
You must complete the following information:
- Subject
- Description (remember to mention the client for whom you are making the request)
- Instance URL (Optional)
- Attachments (Optional)
When you write the Subject of the request, a list of knowledge base articles associated with the entered text will appear, you can open it in a new browser window and verify if the article content resolves your query.
For each request you generate, you will receive an email, through which you can stay in touch with the SMARTFENSE technical team, maintaining traceability of the case.
Tracking requests
To track technical requests, it is necessary to log in, which will maintain the confidentiality of your requests. Then you can go to the menu and access the Requests option:
Knowledge base
Interacting with the knowledge base does not require you to log in, and you will have many sections available with their articles.
You can also perform searches that will allow you to access content associated with the entered text.