Is it possible to modify the data of a completed campaign?

It is not possible to edit a campaign once it has been completed. However, there are alternatives to reuse content or reassign it to specific users.

Can a completed campaign be edited?

No.

Once a campaign is in the Completed status, it has already generated:

• Audit records

• Associated statistics

For this reason, the campaign cannot be modified.

Alternative: mark as a test campaign

If you need the campaign to stop impacting reports:

You can use the “Mark as test campaign” button.

To do this:

1. Go to Campaigns > Calendar / Campaign list

2. Find the campaign and access "View campaign details"

3. Go to the "Information and actions" tab

4. Select “Mark as test campaign”

This will allow:

• Its records not to be considered in statistics

• It not to impact historical reports

Alternative: create a new campaign

The recommended option is:

• Create a new campaign with the same content

This allows:

• Correctly reassigning users

• Maintaining consistency in audit and metrics

What to do if only some users did not complete the campaign?

In this case, you can:

1. Create a group with those users

   • You can create a Group or an Inverse group based on statistics

   • For example, the inverse group of those who completed the content will automatically generate the group of those who did not complete it

   To do this:

   • Go to Campaigns > Calendar / Campaign list

   • Find the campaign and access "View campaign details"

   • Go to the "Information and actions" tab

2. Assign them a new specific campaign

   • From Campaigns > Calendar / Campaign list > New campaign

Also, inverse groups can be reused in future campaigns to facilitate segmentation.

Recommendation for future campaigns

To avoid this type of situation, it is recommended to use the mode:

• Recurring assignment and relative duration

You can watch our workshop on this type of campaign for more details. Campaign Automation in SMARTFENSE

This mode allows:

• Automatically including new users

• Keeping campaigns active for continuous assignments

• Reducing the need to create additional campaigns

Considerations

• Completed campaigns cannot be reopened or edited

• Modifications must be made through new campaigns

• Proper initial planning avoids rework

Best practices

• Plan target groups in advance

• Use dynamic or inverse groups for segmentation

• Prefer recurring campaigns for continuous processes

• Validate results before completing critical campaigns